Although the majority of technology issues can be resolved via our remote support, there are some challenges that require onsite assistance. This tends to be the case with issues regarding hardware. Typically, a piece of software is easy to diagnose and update remotely while hardware must be repaired and/or replaced onsite. Whether you’re experiencing an issue with hardware or an issue with another part of your infrastructure that you’re struggling to explain to our engineers, we can come onsite as quickly as possible.
Infiniwiz offers onsite assistance for accounting firms that need help troubleshooting issues quickly, especially during the busy tax season where time is of the essence. Get started now. Call 847-713-1451.
Our team offers responsive onsite assistance wherein we dispatch our knowledgeable engineers as soon as possible. During the busy tax season, we guarantee our engineers will be dispatched quickly to get you back up and running fast, and in turn, help you avoid missing any sort of deadlines while staying productive.
Onsite assistance goes above and beyond resolving the initial issue, but also:
Offering a more personal level of interaction that helps to provide clarity to the situation at hand.
Giving you an opportunity to discuss the issue, and in turn, better understand how to prevent it in the future.
Strengthening the relationship between our engineers and your staff members to ensure they’re communicating regularly so nothing goes unaddressed.