Rapid Response Support for Tax Season

Giving you priority rapid response support to keep you up and running during the busy tax season.
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Tax season is the busiest time of year for taxpayers and accounting professionals. You spend roughly three-and-a-half months working long, hard hours to complete all of the necessary paperwork for your clients. In fact, studies have shown that 90% of CPAs average at least 50 hours per week during this time while 29% average at least 70 hours per week. We know it’s a busy time, and of course, technology issues of any sort can make it even busier. After all, modern accounting firms rely on their technology for virtually all aspects of their day-to-day workload.

Infiniwiz offers rapid response support for tax season – making you our top priority and responding to technology issues quickly so you don’t lose precious time throughout the day. Get started now. Call 847-713-1451.

Do you remember the last time you needed technology support? Maybe you have an in-house team made up of a couple of people or you’re outsourcing to a technology partner… Either way, do you recall how fast they were able to respond to you? If you were waiting for hours, or worse, days, you’re waiting too long, especially during the busy tax season. You simply can’t wait when you’ve got work to do on a deadline. For those with in-house teams, it’s even more important to have outsourced help available in case they’re away on vacation or sick.

Our rapid response support for tax season helps you stay productive and focused because we’re there within 15 – 60 minutes for critical issues or 30 minutes – 2 hours for high severity issues. If a major business process is stopped, we consider that critical while if production is proceeding, but in a significantly impaired fashion, we consider that high severity.

This means you don’t have to worry about technology issues, such as:

  • Computer crashes resulting in lost data
  • Lost or forgotten passwords leaving you unable to access
  • Software issues resulting from misconfiguration or other issues
  • Viruses accidentally downloaded onto your systems and rendering them useless

Whatever the issue is, we’ll be there to resolve it quickly – keeping you from the outrageous cost associated with slow technology support – from clients lost due to a lack of response to fines resulting from late filing and everything in between.

Before signing up for our rapid response support for tax season, don’t forget to check out our more proactive services.

Although we strongly recommend having our rapid response support for tax season, we also think it’s imperative to ensure you’re proactively taking care of your information technology well in advance. This way, you can minimize the risk of any issues happening in the first place. Nobody wants to worry about putting out fires, especially when you’re in a time crunch as it is, so take a look at the following:

  • Server and workstation monitoring
  • Updates and patching
  • Dark web monitoring
  • Threat monitoring SOC/SIEM
  • Security awareness and training
  • Employee monitoring

Get in touch with us at 847-713-1451 to learn more about our rapid response support for tax season.